Q: I have placed an order for a item? When will my items be delivered? 
A: All Orders from beadsilver.com are delivered within 7 working days of placing the order. However delivery is not attempted on Sundays and Public Holidays since there are no courier services available on these days.

Q: Can I Change the details of my Order? 
A: You cannot change the details once the Order is placed. Please Contact Customer Support in case of any queries. 

Q: How can I cancel my Order? 
A: Beadsilver.com reserves all rights for Order Cancellation. In case you want to Cancel the Order you need to give the reference of your Order Number to customer support. However, if you have requested for Order Cancellation, charges applicable will be:flat 5% of the Product Price.

Q: What should I do if my Order has been delivered early or late? 
A: We make best possible effort to ensure that the Products are delivered in time. However, there can be instances of delay due to unavoidable circumstances. We regret the inconvenience caused due to to them. 
 
Q: What should I do if I get something else instead of my Order? 
A: We will make best possible effort to ensure that the Correct Order is sent to your Shipping Address. However if there is a mismatch in the Order received at your end, we will arrange for the incorrect item to be picked up from your end and redispatch the same without any additional cost. Please Contact Customer Support incase of wrong Order received. 

Q: I have already sent the payment for my order. Have you received it? 
A: Once we receive the Cheque / DD, a confirmation email will be sent to your registered email address. Incase you have not received the email, kindly let us know the courier and proof of delivery of the Cheque/ DD and our Customer Support Team will get back to you on the same.